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II. Quality, Reliability, and Performance Improvement

Defect Reduction and Process Capability Improvement (Six Sigma DMAIC)

• Statistical process control (SPC)
• Root cause analysis tools (Fishbone, Pareto, FMEA)
• Process capability (Cp, Cpk) analysis

Error Proofing (Poka-Yoke) and Quality at the Source

• Mistake-proofing techniques
• Human factors engineering
• Visual controls and standard work design

Reliability and Maintenance Optimization (TPM)

• Total Productive Maintenance principles
• OEE (Overall Equipment Effectiveness) improvement
• Predictive vs. preventive maintenance programs

Internal Quality Auditing and Process Performance Evaluation

• ISO 9001 / ISO 14001 / ISO 45001 internal auditing practices
• Audit preparation, execution, and reporting
• Process performance evaluation and improvement linkages
• Root cause and corrective action verification