The 7 Pillars of Quality Management Under ISO 9001:2015 for Modern Businesses

Picture of Claudio Gutierrez

Claudio Gutierrez

President & Founder — Valens Project Consulting


Quality management has a special place in the modern business world. At Valens Project Consulting, we always advocated that quality is a culture that permeates every aspect of an organization. The advent of ISO 9001:2015 has only given our belief a renewed and more structured expression.


Here’s how the seven fundamental principles of ISO 9001:2015 can transform your business’s approach to quality.


Customer Focus

Quality management means always striving to impress your customers. See every interaction with them as an opportunity to deliver value. That’s how you keep them returning, increase revenue, and enhance your brand’s reputation.

But how do you step into your customers’ shoes?

It’s simple—connect what you do with what they expect, now and in the future. Keep an eye on how satisfied they are and proactively address issues. You should also try getting feedback directly from the source, as it reduces your response time to their concerns.



In quality management, leadership means rallying your team under a common purpose and direction. Achieving quality objectives becomes easy when everyone, from the production line to the boardroom, is on the same page.

You need to communicate your mission, vision, and strategies clearly. But creating a culture where quality is integral to everything you do is just as important. Be sure to recognize your team’s efforts as it reinforces a strong quality mindset.


Engagement of People

Quality management is a team sport, so you need to trust and respect everyone involved. When your team feels heard and valued, they engage more with your quality objectives.

Make sure your employees know their contributions to the process. Encourage them to take the lead and celebrate their wins, especially when they find and resolve quality issues.


Process Approach

The introduction of electronic quality management systems (eQMS) completely changes how projects are approached. This system covers several processes to ensure consistent results. Understanding how these processes work together lets you focus on optimizing your projects and reassuring your partners that you prioritize consistent quality.

Defining clear objectives and creating formal processes to achieve them is only the start. You should also closely examine process interdependencies and proactively address risks to optimize outcomes.


Commitment to quality prevents problems and builds trust.

Improvement in quality management is a continuous effort. Therefore, you should always look for ways to improve your internal and external processes.

Your primary focus should be training your teams in quality management tools and methods, tying improvements to new products, and implementing specific processes for executing improvement projects. And you should certainly keep track of your project’s progress.


Evidence-based Decision Making

Decisions always come with some uncertainty, but you can minimize risks by using evidence-based data. Develop a centralized location for all your data, make it accessible to those who need it, and then wisely use it to make informed decisions.


Relationship Management

Finally, quality management extends to how you work with others—suppliers, partners, customers, investors, you name it. Good relationship management allows you to offer more value to your customers, support an efficient supply chain, and improve overall performance. You should map out these relationships, set clear goals, and continuously monitor everyone’s performance.


Contact Valens Project Consulting Today

So, these were the seven pillars of quality management under ISO 9001:2015. We at Valens Project Consulting can help you adopt these principles to improve your processes and products and cultivate a quality-centric culture.


Contact us today to learn how we can support your project management needs with ISO 9001:2015 and more. Also, follow us on LinkedIn for the latest project management insights and updates.

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